Bidvest Car Rental have created Renter Profiles for each of our renters based on their Identity or Passport number. Once we have linked all your personal information to either of these numbers, the information will reflect on your reservation whenever you reserve a vehicle and quote or enter your ID or Passport number. When you arrive at our counter, we will identify you by way of your Driver’s License, verify your details on record, obtain authorisation (if paying by credit card), request your signature and hand you the key to your rental vehicle. In addition to this feature our Customer Care Team (or any of our branches) will be able to access all your rental information at a glance and assist with copies of your invoices for both current and older rentals.
We do require our Customer’s full names and residential addresses to ensure we comply with the AARTO act and would therefore suggest that our FlyThru customers update their personal details here as well.
We fully understand the frustration of repeatedly providing the same information and whilst we need to balance our risk with our exceptional service delivery, we want to make this process as seamless as possible. Your profile will enable us to recognise you as a highly valued customer and we look forward to meeting you at a Bidvest Car Rental counter in the very near future.