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Privacy Policy

Bidvest Car Rental South Africa Privacy Policy

1. Bidvest Car Rental data protection policy

We ask for your name, telephone number and e-mail address. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of the booking. If you are a member we link your membership number to the information we keep in our main customer database in order to speed up your booking process.

We operate the following policy with regard to the privacy of customer data:

We will maintain the personal information provided via this site as part of our records to assist us to maintain and improve our administration and management of our car rental business. As we are part of an international group operating the Bidvest Car Rental System, we will from time to time share with other companies operating the Bidvest Car Rental System (located inside and outside Europe) information relating to our car rental service operations, which may include the personal information provided via this site. Unless you have given us your consent your personal information will not be used for any other purpose.

Customers are welcome to see the information held about them at any time and to make the necessary amendments to keep the information up to date.
To see information please contact customercare@bcr.co.za quoting your name and address.

2. What data does Bidvest Car Rental collect?

IP address: We collect your IP address when you visit our site. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this information to help us understand more about where our site traffic originates.

3. How does Bidvest Car Rental protect your data?

If any security is needed to protect information such as credit card details we use Secure Socket Layer (SSL) technology encryption software.

4. Bidvest Car Rental on-line promotions

If you enter any competitions we offer on our site, we will ask you to enter certain personal information so we can notify you if necessary. Exact terms and conditions or rules of each competition/ prize draw will be posted at the time and may vary. If a prize is offered through a third party we may need to disclose information to the relevant third party in order to facilitate the distribution of any prizes.

5. Bidvest Car Rental on-line Surveys

When you participate in any on-line surveys you may be asked to supply certain personal information, for example, demographic data such as age and/or income. You can provide all or none as you so choose. Survey results will only be used to improve the site features and usability and not for any other purpose.

6. Use of Cookies

One way we collect information about you when you use our website is through the use of Cookies. Cookies is a set of data that a website server stores on your computer. Cookies enable website to recognise your computer and to “remember” your entries as you move from page to page, or even when you visit the site from time to time using the same computer.

We do not use personal identifying cookies. We use cookies which are identified only by numeric ID code and are never correlated to personal identifiable information. We do sometimes use cookies to enhance the advertising experience. These cookies sometimes carry numeric ID codes to allow certain group behaviour tracking .
The information is not specific to an individual user, and is used in the aggregate.

The type of cookies we use on our Web Site are known as “persistent cookies” It should be noted that while persistent cookies reside in a browser until they are deleted, We only track pertinent advertising -related user behaviour ( ex; some users visited a web site after viewing an ad).If you do not want the persistent cookies to remain on your computer, you can erase them through use of your browser settings.

Your browser or other software you install may permit you to restrict the use of persistent cookies or all cookies. If you elect not to permit the use of persistent cookies only, you may still enjoy the full functionality of our website; however, if you do so, you will need to re-enter some data when starting a new session.

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